Tag Archives: WOM

Southwest’s secret to dominating the airline industry…common sense

April 28, 2012


Tweet  So the other day I’m flying this airline with a group of colleagues for a business trip. It doesn’t really mater which airline. I’ll just say that it wasn’t Southwest. But you would have been able to guess that after reading the next few paragraphs. Here are a few of the things that happened [...]

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WOM in-depth: 4 different types of online relationships

August 28, 2011


Tweet                        You’re online relationships aren’t as strong as you think. There, I said it. I’ve been thinking a lot about relationships this past week. Don’t worry, I’m not going to go all Dr. Drew or Dr. Phil on you in this post. I don’t [...]

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WOM in-depth: Choose your own adventure

August 26, 2011


Tweet  I’ve been feeling left out lately. Kind of like a 35-year-old who just heard about snap bracelets for the first time. Everyone’s been blogging about Peter Shankman-this and Morton’s Steakgate-that. And I’m just now getting a chance to cut into the issue — obligatory steak joke required. So here goes nothing. I think I’ll [...]

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WOM in-depth: Why I’m going to quit using the word influence

August 24, 2011


Tweet                            I’m quitting influence. Like people quit smoking or drinking. Because I have a problem. And I don’t think I’m the only one. Actually, I’m not going to quit using the word influence entirely. But I do plan to cut back. If [...]

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Tweet Eggs and Spam

July 10, 2011


Tweet                            I hate spam. I hate spam. Damn that spam. Damn that spam. Damn that spam. I do not like it…damn that spam. Do you like tweet eggs and spam? I do not like them…damn that spam. I do not like tweet [...]

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Without trust, businesses have nothing

May 20, 2011


Tweet    There’s a story about a small business that you’ve probably heard. A husband and wife team invest all their hard-earned money to fulfill their dreams and do just enough to get the doors open. Times are tough at first, but they work hard. They always have. And they treat every customer that comes [...]

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Social state of the union

January 26, 2011


Since President Obama gave his state of the union address yesterday, I thought it might be interesting to look at the social state of the union and reflect on how far we’ve come with the integration of social media into the business world and how far we still have to go.

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